30-min call. We listen. You describe what you actually do (not what software promised). We map gaps.
2-3 days at your institution. We watch fee day, admissions, attendance. We propose.
Detailed spec — ERP modules, inference shape, hardware list, training plan, support SLA. Fixed quote.
Hardware on-site. ERP configured. Staff trained. Phased rollout: modules go live as your team is ready.
Dedicated success manager 12 months. Quarterly principal review. Continuing partnership thereafter.